Terms and Conditions

In case of an early departure or late arrival the full room price will be charged. Cancellations will only be accepted in writing. All cancellation fees are according to the Austrian hotel regulations. For meals you have missed you will not get any refund. The reservation will only be valid after we have received the deposit payment. Place of performance and payment is Saalfeld, any legal case arising from this contract shall be heard in Innsbruck. All prices are in Euro. If you arrive during the week you might have to change rooms during your stay. Sentence and print mistakes as well as alterations are subject to change

The cancellation conditions:

• Cost-free cancellation up to 14 days before your arrival
• 14 days to 1 day before your arrival: 50% of the overall price cancellation fee
• In case of an early departure or a cancellation 24 hours before your arrival 90% cancellation fee will be charged
• You will get a voucher that is worth the cancellation fees you paid (to be redeemed within the following year)

Special conditions for cancellation in the case of Christmas/New Year’s Eve booking:

• Up to 1 months before arrival – free cancellation
• 1 month prior to arrival – 50% of the booking
• 14 days prior to arrival – 70% of the booking
• 1 week before arrival – 90% of the booking
  

Minimum length of stay and supplementary charges:

New Year’s Eve supplementary charge: € 50.- per person (only if you have booked the gourmet guest house)

Minimum length of stay Christmas: 26.12.2018 -02.01.2019 for 5 nights, last arrival on 26.12.2018

Minimum length of stay carnival: 6Nights from 04.03.2019 until 10.03.2019, last arrival Friday, Saturday or Sunday.